FAQs

Q?

What are the support hours and What if I need additional support for implementation not done by Gems Consulting Ltd ?

A.

  • Email, telephone, and on-site support are 9.00am – 5.00pm inclusive from Monday – Friday.
  • Additional support packs are available and can be quoted on request.

Q?

How is training delivered?

A.

Training is provided both onsite, offsite and remotely depending on the need of the organization. When we begin the project both companies will review the training need and schedule to ensure it works for your team. We have created bespoke training documentation for each product to ensure your team receives the maximum result from each training session as well as course material to refer to at a later stage.

Q?

What if my business grows and I need more functionality?

A.

Dynamics Product is a scalable platform that allows you to grow as you need. Our consultants can review your requirements as you grow to help make the right recommendations for your business.

Q?

Is there a minimum or maximum number of users?

A.

No. Our Solutions are flexible solution allowing you to decide on how many users you require. It is also scalable as additional users and modules can be added when required

Q?

I use other business applications; will Dynamics integrate with these?

A.

If you use other business applications Our Team have cutting edge experience with a variety of business application and would offer integration wide range of options for your business needs.

Q?

Can I add items of functionality from another package and What if I want to change any aspect of the Product?

A.

Yes, Our Products are flexible and allow for full end-end customization and extension.

Additionally, If you wish to change any of these aspects of the solution then this can be reviewed with our consultants and any additional time that would be required would be confirmed prior to any commitment being made.

Q?

How do I know which platform is right for my business?

A.

Our Business Development Unit would Analyse your Business Needs and once we’ve gained an understanding of your requirements we’ll demonstrate how our Dynamics Products will adapt to fit your specific requirements including examples of similar solutions we have delivered for other organizations.

Q?

Does Implementation include support?

A.

We offer email, phone support and physical support covering Dynamics break-fix help. Our clients also have access to online Guides and support documents and

Additionally, clients can subscribe to our yearly support month in additional to managed support which offers the added benefits of inclusive consultancy hours and complimentary support

Q?

How do I get started with Microsoft Dynamics?

A.

We believe the best way to evaluate Microsoft Dynamics Solution is to contact us to arrange a personalized demonstration with one of our consultants. Once we’ve gained an understanding of your requirements we’ll demonstrate how our Dynamics Products will adapt to fit your specific requirements including examples of similar solutions we have delivered for other organizations.

Q?

What are the Differences Between On-Premise & Cloud?

A.

Microsoft Dynamics Online is a cloud subscription service that removes the need to purchase software licenses or incur the overhead of managing an in-house server. data is held on Microsoft’s secure servers that users access via a web browser or mobile user interface. Each Online license includes entitlement to receive updates at no additional cost.

As the name implies the On-Premise Solution is installed on client server and requires a dedicated server.  license and client access licenses to be purchased upfront. Each license requires Microsoft software assurance for entitlement to access upgrades

Q?

Where does Microsoft Dynamics solution sit in the market?

A.

Microsoft Dynamics is consistently identified as a leading CRM solution by many analysts including Gartner and Forrester Research who cite its usability and functionality as a competitive strength. It is regularly compared to Salesforce, Oracle and SAP. Additionally, Dynamics 365 (combo of AX and CRM) is the most comprehensive ERP for Mid and large-sized businesses of different types.

Q?

How many Organizations use Microsoft Dynamics solution and Is Microsoft Dynamics solution relevant for organizations that don’t sell?

A.

Several organizations and sectors use this solution and the count keeps  increasing daily. Check online for details

Definitely. We have implemented Microsoft Dynamics for Government and that have no requirement for sales tools but need to manage their resources, processes, events and many other relationships.

Q?

How long does it take to implement Microsoft Dynamics solution?

A.

There is no set time to complete an implementation as this will depend on the client’s unique requirements and which deployment approach is chosen. This could range from a quick start implementation delivered in just a few days or a wider implementation carried out over several months.

Q?

Do We offer trials?

A.

Trial versions can be downloaded online, we offer proof of concept (POC) based on prospect request. (Terms and conditions apply)

Q?

Where can I see a demonstration of Microsoft Dynamics?

A.

Contact our sales team to schedule a demonstration of Dynamics product of your Choice to assess how it will meet your requirements or Discuss with our sales team to select the best fit product for your Organization.

Q?

What are Microsoft Dynamics Products?

A.

Microsoft Dynamics is a flagship Brand from Microsoft for business solutions, which includes both ERP and CRM for different kind of organizations.

Microsoft Dynamics suite of applications includes-

Microsoft Dynamics AX

Microsoft Dynamics CRM

Microsoft Dynamics NAV

Microsoft Dynamics SL

Microsoft Dynamics GP

These applications are meant to target specific kinds of organizations in specific countries, out of which Microsoft Dynamics AX and Microsoft Dynamics NAV are the most famous ERP platforms, and Microsoft Dynamics CRM is the Relationship Management platform, which includes marketing, sales and service management capabilities.

The Information Management System from Microsoft are well suited for the small, mid-sized and Large enterprise.   They are adaptable business management solution in the Microsoft Dynamics line that streamlines financial, customer relationship, and supply chain processes. Easy to use, they work with familiar Microsoft software—easing adoption and reducing the risks inherent with implementing a new solution. With Microsoft Dynamics product, people can work efficiently and make important business decisions with confidence.

Q?

What is a Microsoft Partner?

A.

A Microsoft Partner is an independent company that has been certified by Microsoft to provide value-added services and products to Microsoft customers.

Q?

What is CRM software

A.

As its name suggests, CRM software was originally designed to help businesses build and maintain relationships with new and existing customers. Today, however, CRM software has evolved from a simple contact management system into a robust tool that lets you manage sales, marketing, point-of-sale (POS), accounting, vendor and other types of operational data, all in one easily accessible solution.

From a growth standpoint, CRM is used to find leads, follow up with prospects and nurture them through the sales pipeline. CRM is also used to maintain customer loyalty by storing key information to boost sales — for instance, by personalizing the experience and providing excellent customer support.

Although there are many solutions that can do this for businesses, the beauty of CRM software is that it can accomplish these tasks automatically, using just one solution. It can also integrate data from other areas of your business without any additional work. As a whole, CRM software gives you and your sales teams all the tools necessary to grow your business in a central hub with the least amount of work possible.

Q?

What is enterprise resource planning (ERP)

A.

Often called ERP, ERP system, or ERP software, enterprise resource planning helps organizations manage their financials, supply chain, manufacturing, operations, reporting, and human resources. Most ERP systems can be deployed on-premises or in the cloud, to improve and automate the core parts of your business.

Q?

How can ERP help my business

A.

With the right enterprise resource planning software, all your business processes come together for easy collaboration and rapid decision-making to enhance your team’s overall productivity. Leverage integrated systems for:

  • Financial management: Gain control over your assets, cash flow, and accounting.
  • Supply chain and operations management:Streamline your purchasing, manufacturing, inventory, and sales order processing.
  • Customer relationship management:Improve customer service, and increase cross-sell and upsell opportunities.
  • Project management:Get what you need to deliver work on time and on budget with better billing and project monitoring.
  • Human resources management: Get help attracting and retaining good employees with tools to help hire, manage, and pay your team.
  • Business intelligence: Make smart decisions with easy-to-use reporting, analysis, and business intelligence tools.

Q?

What is Microsoft Dynamics

A.

Microsoft Dynamics business solutions energize and empower customer engagement with real-time information and collaboration. As the world grows smaller and more complicated, technology plays an important role and enables individuals to drive their vision while also helping organizations to manage their end-to-end business processes.

From customer engagement solutions powered by customer relationship management (CRM) software to enterprise resource planning (ERP), and from supply chain management to business intelligence and reporting, Microsoft Dynamics has a business solution that's just right for you.

And when you combine Microsoft Dynamics with Office, Skype, and Yammer, you can connect instantly with your teams. With Microsoft Dynamics, you can add collaboration and productivity to any device, anywhere.

Q?

Why is Microsoft Dynamics ERP different

A.

Microsoft Dynamics goes beyond traditional ERP systems by bringing the applications that run your finances, sales, and operations together with the familiar Office apps you already know. Combined with the power of the cloud, a business solution from Microsoft frees you to work anywhere, anytime, across your devices. No matter how you access and use your systems, you receive the same seamless experience and enterprise-grade security to protect your business and customers.

Microsoft Dynamics ERP is designed to get you up and running quickly and to grow with your business, so you can start with what you need today and easily adapt as your needs change.

Q?

Why Microsoft Dynamics AX

A.

FEATURESSAP BUSINESS ALL-IN-ONEMICROSOFT DYNAMICS AX
Total cost of ownership Many components require expensive add-on licenses All Microsoft Dynamics AX functionality is included in on license
Time to value Longer implementation time shorter implementation time
maintenance Maintenance starts at 19%, with annual inflation increase Maintenance starts at 16%, with no inflation increase
User experience SAP proprietary user experience Looks and works like other Microsoft technology
Office interoperability Add-on (licensed per user) Built in
Platform SAP HANA-centric Advanced Business Application Programming (ABAP) + Java Window, SQL, and Microsoft Azure .NET (C# and/or X++)
Business Intelligence (BI) Bolt-on solutions requiring additional licenses Built-in actionable BI on SQL and Microsoft Management Reporter

Based on “Clash of the Titans,” by Panorama Research, 2014

Q?

What are the capabilities of NAV

A.

Complete, familiar, and trusted—Microsoft Dynamics NAV and Office 365 deliver the tools to manage your business and help your people achieve more.

  • Financial management and accounting. Manage your cash, assets, and banking.
  • Supply chain, manufacturing, and operations.Track and manage your production, inventory, orders, and vendors.
  • Marketing, sales, and service.Manage your campaigns, sales opportunities, contacts, and service contracts.
  • Project management. Create estimates, track projects, and manage capacity.
  • Business intelligence and reporting. Get real-time visibility and analytics to track performance and to act with insight.
  • Multi-currency. Compete globally with multi-currency and language capabilities.

Q?

What is Microsoft Dynamics NAV

A.

Microsoft Dynamics NAV is a global enterprise resource planning (ERP) solution that provides small and midsize businesses greater control over their financials and can simplify their supply chain, manufacturing, and operations. It's quick to implement and easy to use, with the power to support your growth ambition.

Q?

What is Microsoft Dynamics AX

A.

Microsoft Dynamics AX is an enterprise resource planning (ERP) solution that is simple to learn and use so you can deliver value faster, take advantage of business opportunities, and drive user involvement and innovation across the organization.

Microsoft Dynamics AX is an ERP solution for multi-site, international enterprises. With comprehensive capabilities for financial, human resources, and operations management, in addition to industry capabilities for retailers, manufacturers, service industries, and public sector organizations, it provides the agility you need to expand business opportunities, modify processes, and differentiate your business.

Pervasive interoperability allows you to take advantage of existing investments, lower the total cost of ownership (TCO), and support innovation in your organization. Microsoft Dynamics AX can be run in your datacenter or in the cloud.